Customers
Feedback from our shops and customer service shows what is working well and where we need to fine-tune.
Quality starts with the raw material
Our quality policy sets the framework for how we develop, manufacture and distribute products. It aligns the needs of our customers and partners with clear requirements for safety, documentation and continuous improvement.
Every product group has its own requirements
Which rules apply depends on what a product is and what it is intended for.
Medical devices · CE
IIb
Our medical devices are subject to the EU Medical Device Regulation. Class IIb means that an independent notified body assesses conformity before a product may be sold.
Food supplements
Food law
your moments is subject to food law. Health claims are only permitted in their authorised wording.
Cosmetic products
A product area of its own
Dental and skin care products are subject to the EU Cosmetics Regulation, with a safety assessment before they go on sale.
From raw material to released product
Six stages, from the first requirement to feedback from the market.
- Stage 1 of 6 Defining requirements
It starts with requirements for the raw materials, the product concept and the relevant product category.
- Stage 2 of 6 Evaluating suppliers and raw materials
The suitability of suppliers and materials is reviewed against defined requirements. We work with qualified partners in this process.
- Stage 3 of 6 Documenting processing
Processing steps under our responsibility and the relevant procedures are documented in a traceable way.
- Stage 4 of 6 Product-specific testing
Testing is based on the requirements of the specific product. Which analyses are planned depends, among other things, on the type of product and the material.
- Stage 5 of 6 Release and labelling
Before a product is made available, the required documents and the intended labelling are taken into account in the relevant process.
- Stage 6 of 6 Traceability and feedback
Documented information and feedback help to develop products and processes further.
Evidence with a clear scope
Evidence is a useful guide when it is clear what it applies to. That is why we assign approved documents to the relevant company, product area and document version.
EvidenceTemplate
- Type and title of the document
- Company responsible or covered
- Product reference or scope
- Issuer or notified body, where applicable
- Validity and document version
Improvement is part of quality
For us, quality is not a one-off assessment. Feedback, insights and new requirements feed continuously into the development of our processes.
Where improvement comes from
Our team
Insights from development, manufacturing, quality and sales are brought together and assessed jointly.
Regulation
We incorporate new requirements from standards and legislation into our procedures and documents.
01Record
Feedback and insights are documented.
02Assess
Causes and effects are evaluated.
03Improve
Actions are defined and implemented.
04Review
We check their effectiveness and share what we learn.
Quality management in line with the requirements of ISO 13485 The framework in which we document, review and continue to develop our procedures.
Questions about our quality?
We will answer your questions about quality management, documents and product status.